Epoq Steamer User Manual download pdf (Page 29)

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Phone Problem Solution

The phone button does

not blink when the

phone is ringing and

there is no ringing in-

dication in the Hearing

Instruments

(Continued)

Streamer is out of power

The Bluetooth connection between

the Streamer and your phone is

unsteady

Recharge the battery

Oticon cannot guarantee com-

patibility with every Bluetooth

® product on the market. If

both products are Bluetooth ®

Qualiﬁ ed, the likelihood that

they will interoperate is good,

but some incompatibilities

may still exist

The phone button is

blinking when the

phone is ringing but I

hear no ring indication

in the Hearing Instru-

ments

Streamer is out of EarStream range Make sure the Streamer is kept

within 50 cm (20 inches) of the

Hearing Instruments. Holding

the Streamer horizontal helps.

For optimum performance use

the neck strap

The audio in the

Hearing Instruments

drops out

Streamer is out of Bluetooth range Make sure the Streamer is

kept within 10 meter (30 feet)

of the phone. This range is

reduced signiﬁ cantly indoors

with lots of obstacles (walls,

furniture) and it is also phone

dependent

The other party has

diﬃ culties hearing me

on the phone

The Streamer’s microphone does

not pick up your voice clearly

Talk straight into the micro-

phone. Be careful not to let the

Streamer rub against clothes

or other material during calls

Phone Problem Solution

The phone button does

not blink when the

phone is ringing and

there is no ringing in-

dication in the Hearing

Instruments

Bluetooth is oﬀ in the phone and/

or in the Streamer

Your phone and your Streamer are

disconnected from each other

The Streamer is not paired to the

mobile phone

Ensure Bluetooth is on in the

phone – please reference your

phone’s user guide.

Ensure Bluetooth is on in the

Streamer. If the Bluetooth

does not fade in and out, it is

oﬀ . Press the Bluetooth but-

ton for 2 to 3 seconds to turn

Bluetooth on

Reconnection can be accom-

plished in three ways:

1) Turn Streamer’s Bluetooth

oﬀ , then on.(Bluetooth is

turned oﬀ /on with a 2 to 3

second press on the Blue-

tooth button)

2) Turn oﬀ : a) your phone and

b) the Streamer’s Bluetooth.

Reconnection is now accom-

plished by turning on ﬁ rst

your phone and then your

Streamer’s Bluetooth

3) From the phone’s Bluetooth

menu select the Streamer as

the “active device”

Follow the pairing process

described in section 6.9.

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